Moving is one of life’s biggest transitions, whether you’re relocating across town or heading out of state. With all the planning, packing, paperwork, and logistics involved, the last thing you want is added stress caused by hiring the wrong moving team. That’s why asking the right questions before booking a company is crucial.

The team you choose to help you move your life’s belongings plays a huge role in how smoothly the process goes. Many people book movers based on price alone, only to regret not doing their homework when timelines get missed, items go missing, or fees unexpectedly add up.

To help you avoid that headache, we’ve put together the top five questions you should ask any moving company before signing a contract. These questions will give you a clearer picture of what to expect and help you choose a reliable team that meets your needs—and your budget.

1. Are You Licensed, Insured, and Registered?

One of the first questions you should ask is whether the company is properly licensed and insured. For interstate moves, professional moving companies are required by law to have a U.S. DOT (Department of Transportation) number, which shows they are registered with the Federal Motor Carrier Safety Administration (FMCSA). For local or intrastate moves, licensing requirements vary by state, so be sure to research your state’s specific rules.

Insurance is just as important. Ask what kind of liability coverage the company offers. Reputable moving companies typically provide a basic level of coverage (known as released value protection), which compensates you based on the weight of your items, not their actual value. However, many companies also offer full value protection at an additional cost, which ensures you'll be reimbursed for the actual cost of any damaged or lost belongings.

If a company hesitates to provide proof of insurance or their license, consider that a red flag. Accidents can happen during a move, so protecting yourself financially is essential.

2. Can You Provide a Written Estimate?

It’s a smart idea to get estimates from at least two or three companies before making a final decision. But not just any estimate will do—you need a detailed, written one. Verbal quotes might seem convenient, but they can change quickly, and you could end up paying far more than expected.

A written estimate should include the total cost, the method used to calculate pricing (hourly, weight, or volume), any additional fees, the anticipated moving date, and the services provided. Some companies may offer a binding estimate, which guarantees the price won’t go up unless you change the details of your move. Others provide non-binding estimates that can fluctuate based on the final weight or time.

Make sure to ask about potential add-on charges that aren’t included in the base price. These could include fees for stairs, long carry distances, fuel, or even last-minute rescheduling. By getting everything in writing, you’ll avoid surprises on moving day and can more easily compare options.

3. What Is Your Experience With My Type of Move?

Not all moves are created equal, and not all moving companies specialize in the same types of relocations. An apartment move with tight stairwells, freight elevators, and strict building rules requires a different approach than a suburban family home with a driveway. Likewise, cross-country moves involve more planning and coordination than a quick trip across town.

Ask the company if they have experience handling moves similar to yours. If you're moving to or from a high-rise apartment, they should be familiar with navigating tight hallways and securing elevator time slots. If you own antiques, musical instruments, or specialty equipment, make sure they know how to pack and transport delicate or high-value items safely.

According to Nexus Auto Transport, every year, around 15.3 million American households move. That number includes a wide range of move types, from small studio apartments to multi-family homes and everything in between. So it's worth confirming that the team you hire has experience with the type of move you're planning. Their familiarity can make the process smoother and minimize risks.

4. What Is Your Cancellation and Rescheduling Policy?

Life happens. Sometimes closing dates change, job offers fall through, or family emergencies pop up—and you may need to reschedule or cancel your move. Before committing to a moving company, make sure you understand their policies in case plans shift.

Ask if there’s a cancellation fee and how much notice is required to reschedule without penalty. Some companies are flexible and only charge fees within a certain window, while others may keep your deposit or charge a flat-rate cancellation fee regardless of when you notify them.

Also, find out what happens if the moving company cancels on you. It’s rare, but in peak seasons, some less-reputable businesses overbook and cancel smaller jobs in favor of more lucrative ones. A reliable company should have a clear contingency plan and open communication about changes.

Understanding the cancellation policy up front gives you peace of mind and avoids the stress of last-minute surprises during an already hectic time.

5. Can You Share References or Reviews?

In today’s world, word-of-mouth is still one of the most powerful ways to evaluate a service. A trustworthy company should be able to offer references or direct you to online reviews from past clients. If they hesitate or claim they don’t have any reviews, consider that a warning sign.

Look for consistent feedback about punctuality, communication, professionalism, and how well they handled items. Were there complaints about broken furniture, missing boxes, or unexpected charges? Did the company respond professionally to negative reviews? A pattern of red flags in reviews can tell you more than the company’s website ever will.

It’s also helpful to check multiple review platforms, such as Google, Yelp, and the Better Business Bureau. Some companies may look polished on one platform but have concerning feedback elsewhere. If possible, ask the company if they’ve handled any moves in your neighborhood or building—you might be able to get firsthand input from a local contact.

Even if you’re in a rush to find a mover, taking a few minutes to read reviews can save you time, money, and stress in the long run.

Moving is a major undertaking, and hiring the right team can make all the difference. By asking the five questions above, you’ll gain insight into the professionalism, reliability, and transparency of the company you’re considering. Don’t just look at cost—look at credentials, experience, and how willing they are to communicate and meet your specific needs.

Every year, millions of Americans relocate for jobs, family, or a fresh start. Whether you're joining that 15.3 million or planning your first big move, being informed is your best tool. A little due diligence up front ensures that when moving day arrives, you’ll feel confident in your choice—and ready for the next chapter in your life.

If you're preparing for a move soon, take the time to interview at least a few companies, ask the right questions, and read their reviews. A reliable team doesn’t just transport your belongings—they help reduce the emotional and physical stress of moving, giving you peace of mind when you need it most.

Planning a move? Contact Top Dog Moving today for professional, stress-free service you can trust—our team is ready to answer your questions and make your move as smooth as possible.